Return & Refund Policy

Thank you for shopping at MLIM – House Of Artisanal Fragrances

The following terms are applicable for any products that You purchase with Us.

Order Cancellation Rights

Orders once confirmed cannot be cancelled or modified after they have been placed.
If you wish to request cancellation before dispatch, you may contact us at salesmlim@gmail.com Approval of cancellation before dispatch is solely at the discretion of the Company.
Once the Order has been shipped or delivered, it cannot be cancelled under any circumstances.

Return and Refund Policy

All sales made on MLIM are final.
Once the Goods are delivered, no returns, replacements, or refunds will be accepted for any reason.
We take utmost care in ensuring that all Goods are checked, packed, and shipped securely to maintain the highest standards of quality and authenticity.

Damaged or Defective Products

All deliveries are fulfilled through Our designated delivery partners, who perform thorough quality checks before dispatch and during the delivery process to ensure that the Goods are not damaged or defective.
In the unlikely event that You receive a damaged, defective, or incorrect product, please reach out directly to the delivery partner in accordance with their policies and procedures.

Quality Checks

All Goods undergo thorough quality control checks before dispatch.
In the rare event that You receive an incorrect or damaged item, rest assured We are here to assist and resolve the issue promptly.

Contact Us

If you have any questions about our Return and Refund Policy, please get in touch with us:
sales@mlim.co.in